Are You Getting the Bandwidth You’re Paying For?, article. I certainly wasn’t expecting my Internet connection — which is generally quite reliable — to require so many phone calls and truck rolls to my house, but I’m glad I stuck with it in the end, since I appreciate actually getting the full bandwidth that I’ve been promised. It’s easy to imagine someone who’s not particularly network-savvy suffering with a lousy Internet connection, just because they don’t realize what they should be getting.
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